Frequently Asked Questions

Q.  How do I get a password?

A.  If you are a homeowner or board member, contact your manager.  If you are with a title company, or are a member of the service industry (realtor, lender, appraiser, etc.), choose Create an account to setup a user name and password. 

Q.  What if I don’t know who my manager is? 

A.  Contact Us with your association’s name and zip code.  We will send you contact information for your management company. 

Q.  What is my user name?  I’ve not used a user name before. 

A.  If you are a homeowner or board member, your user name has initially been set to match your password.  If this does not work, please contact your manager.  If you are unsure of your login information, Contact Us with your name, company name, etc., and we will email you your user name and password. 

Q.  Why do I have to contact my manager to get a password? 

A.  Your association’s manager maintains the password for your association’s account, and knows who the homeowners and board members are in the association.  We do not have this information available to us.

Q.  Why can’t I find my association on the website? 

A.  To search what is in our database, enter some of the association’s name in the search box.  If you do not see the association you are looking for listed in the results, add more characters to your search.  If you still do not see the association you are looking for, Contact Us with the association’s name and zip code.  We try to keep our database current and complete, but every now and then we find associations we need to add. 

Q.  Why do I not find any documents for the association? 

A.  Some associations do not post their documents on our web site.  See the “Association Info” link in the right navigation bar for further information on this association, such as a contact name and phone number.  If the association posts their documents in another location, a link will also be provided to take you there. 

Q.  The posted information is not up-to-date or is missing some items I need.  Why?

A.  The association’s manager keeps this data current.  Feel free to contact the association to obtain further information and ask questions. 

Q.  I have questions about an HOA.  Who do I contact?

A.  Contact the association manager or contact person provided in the “Association Info” link in the right navigation bar.  This person has information specific to the association. 

Q.  Why is the contact information not correct?  What do I do?

A.  We try hard to maintain this information, but it changes rapidly.  If you find an association with incorrect contact information, please Contact Us with the association’s name, zip code, and corrected information.  If you do not know the correct information, we are here to help.  Please provide the association’s name and zip code, and any other information you have, and we will research the association and provide you with the information we find.